Engineering Technical Support
Actalent
Happy Valley, Clackamas Countyfulltime63k–63k
Posted 9 hours ago
Remote Customer Service Agent
Disabled Veteran Solutions
Remotefull-timePosted 8 days ago
Free to start — build an ATS-friendly resume that matches this listing, no sign-up required.
About this role
About the position Disabled Veteran Solutions (DVS) is hiring an entry-level Remote Customer Service Agent to support individuals accessing government-based programs and the company’s mission-critical partners. The role is fully remote and includes a structured two-week onboarding and training program scheduled from 9:00 AM to 4:30 PM EST. Agents serve as a first point of contact and provide clear, calm, solution-focused support in a structured, team-oriented environment. The regular schedule is a full-time, 8-hour shift scheduled within operating hours of 8:00 AM to 9:00 PM, Monday through Friday. Compensation is \$15.00 per hour, with room for advancement. Applicants must complete pre-employment credentialing, drug screening, and criminal background checks. Employees must provide a reliable high-speed internet connection through a hardwired Ethernet cable, along with a private, quiet, distraction-free workspace. Responsibilities • Answer inbound calls and emails, providing a positive, solution-focused experience throughout the customer and partner lifecycle. • Accurately document customer interactions, including inquiries, concerns, and resolutions; track communications and identify opportunities to offer additional support. • Assist with basic technical troubleshooting, navigate web-based applications, and create or escalate support tickets accurately. • Schedule appointments at designated service locations. • Conduct follow-up calls to confirm issues are resolved and keep customers informed. • Provide consistent, high-quality service in a structured, supportive environment. Requirements • High school diploma or GED. • Prior remote customer service experience, ideally in a call- or ticket-based environment. • Strong technical skills, including in-depth understanding of web navigation, computer applications, and multitasking; examples include Microsoft Teams, Outlook, and Word. • Ability to troubleshoot basic technical issues independently and follow detailed dire
Read the full description and requirements on the original posting.
Tailor your resume for this Remote Customer Service Agent role
Disabled Veteran Solutions and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses. For customer service roles like this one, recruiters commonly scan for:
- Zendesk
- CRM
- Conflict Resolution
- CSAT/NPS
- Onboarding
- Ticketing
- Live Chat
- Retention
Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.
Build a matching resume — freeFrequently asked questions
Is the Remote Customer Service Agent role at Disabled Veteran Solutions remote?
Yes — the employer has flagged this role as remote. Confirm any location or time-zone requirements on the original posting before applying.
How do I apply for this Remote Customer Service Agent job?
Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.
How do I tailor my resume for this Remote Customer Service Agent role?
Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.
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