Customer Service Representative
Customer Contact Services
Winston Salem, Forsyth County35k–35k
Posted 7 hours ago
Customer Service Representative, Omnicare (Monday-Friday 10am-6:30pm EST)
CVS Health
Remotefull-time17–34.15Posted 3 days ago
Free to start — build an ATS-friendly resume that matches this listing, no sign-up required.
About this role
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Omnicare is a leading provider of pharmacy services to long-term care facilities nationwide, supporting skilled nursing facilities, assisted living communities, and other institutional care settings. Following the sale of Omnicare by CVS Health, this role will support Omnicare and its continued operations as an independent, standalone organization. Candidates should be aware that this role will not remain within CVS Health following the transaction. The individual hired into this role will be employed by Omnicare and will contribute to shaping the future of our organization during this exciting period of growth and transformation. Position Summary The Customer Service Representative is a phone-based role. This person serves as a primary point of contact for long-term care residents, responsible parties, and facility partners. This role is responsible for providing exceptional customer support while ensuring billing accuracy, account reconciliation, payment processing, and compliance with company policies and regulatory requirements. The Customer Service Representative will work closely with customers to resolve account inquiries, verify billing and insurance information, and support organizational initiatives designed to enhance the customer experience and operational effectiveness. Primary Responsibilities • Serve as the primary customer support resource for long-term care residents, responsible parties, and facility staff regarding account inquiries and billing concerns. • Collect, review, and verify account-specific information,
Read the full description and requirements on the original posting.
Tailor your resume for this Customer Service Representative, Omnicare (Monday-Friday 10am-6:30pm EST) role
CVS Health and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses. For customer service roles like this one, recruiters commonly scan for:
- Zendesk
- CRM
- Conflict Resolution
- CSAT/NPS
- Onboarding
- Ticketing
- Live Chat
- Retention
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Build a matching resume — freeFrequently asked questions
Is the Customer Service Representative, Omnicare (Monday-Friday 10am-6:30pm EST) role at CVS Health remote?
Yes — the employer has flagged this role as remote. Confirm any location or time-zone requirements on the original posting before applying.
What does the Customer Service Representative, Omnicare (Monday-Friday 10am-6:30pm EST) role at CVS Health pay?
The listed pay is 17–34.15. Salaries vary with experience and location — treat this as a guide and confirm on the original posting.
How do I apply for this Customer Service Representative, Omnicare (Monday-Friday 10am-6:30pm EST) job?
Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.
How do I tailor my resume for this Customer Service Representative, Omnicare (Monday-Friday 10am-6:30pm EST) role?
Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.
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