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CLINICAL CUSTOMER SERVICE REP

Johns Hopkins Medicine

Baltimore, Marylandfull-timePosted 5 days ago

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About this role

Shift: Full Time/ 40 Hours/Evenings- evening shifts and every other weekend on the AM shift. evening shifts, the schedule is 3:00 PM - 11:30 PM. Monday through Friday, the every other weekend is 7:00 am-7:30 pm sat/sun. The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance to Johns Hopkins Hospital policy and procedures.” What awaits you: Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes: · Full medical, dental, and vision plans, · Paid time off (PTO), · Tuition reimbursement for you and your dependents, · Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins · Tell a friend and get paid with our Employee Referral Program Bonus! Qualifications: · High School Diploma or equivalent. · Minimum of 6 months in healthcare or office setting · Substantial interpersonal skills are needed to interact with patients, families and medical staff. · Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards. · Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred. · Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties. Important Notices: ***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position. Salary Range: Minimum 17.99/hour - Maximum 20.88/hour. C

Read the full description and requirements on the original posting.

Tailor your resume for this CLINICAL CUSTOMER SERVICE REP role

Johns Hopkins Medicine and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Baltimore, Maryland) clear. For healthcare & nursing roles like this one, recruiters commonly scan for:

  • Patient Care
  • BLS/ACLS
  • EMR (Epic/Cerner)
  • Charting
  • Medication Administration
  • HIPAA
  • Vitals
  • Care Planning

Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.

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Frequently asked questions

Is the CLINICAL CUSTOMER SERVICE REP role at Johns Hopkins Medicine remote?

This role is based in Baltimore, Maryland. Check the original posting for any hybrid or remote flexibility.

How do I apply for this CLINICAL CUSTOMER SERVICE REP job?

Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.

How do I tailor my resume for this CLINICAL CUSTOMER SERVICE REP role?

Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills healthcare & nursing recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.

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Listing sourced via Johns Hopkins Medicine. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.