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Customer Sales and Service Representative

Verizon

Philadelphia, Pennsylvaniafull-timePosted 10 hours ago
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About this role

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What You’ll Be Doing… Our innovative solutions are constantly pushing the boundaries to impact the way people live, work, and play. So, it’s even more important to make it easy for our customers to do business with us and ensure every interaction is a positive one. You’ll be at the heart of our customer service operations as you deliver first-class customer service in every interaction. In a fast-paced call center, you’ll be solving customer issues and acting as a salesperson, product guru, billing expert, and more. You’ll be the one on the front line to help us solve our customers’ challenges---and deliver on our promise of superior customer service.Your responsibilities will include, but are not limited to: • Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and Verizon products and services. • Identifying customer needs and proactively offering our products and services. • Contacting customers by phone or in writing concerning past due payments. • Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues. • Verifying service order accuracy and completeness and making corrections/changes, as needed. • Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business. What We’r

Read the full description and requirements on the original posting.

Tailor your resume for this Customer Sales and Service Representative role

Verizon and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Philadelphia, Pennsylvania) clear. For sales roles like this one, recruiters commonly scan for:

  • CRM (Salesforce)
  • Prospecting
  • Negotiation
  • Pipeline Management
  • Cold Outreach
  • Forecasting
  • Account Management
  • Closing

Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.

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Frequently asked questions

Is the Customer Sales and Service Representative role at Verizon remote?

This role is based in Philadelphia, Pennsylvania. Check the original posting for any hybrid or remote flexibility.

How do I apply for this Customer Sales and Service Representative job?

Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.

How do I tailor my resume for this Customer Sales and Service Representative role?

Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills sales recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.

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Listing sourced via LinkedIn. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.