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Customer Service Agent (FT & PT)

American Airlines

Randallstown, MarylandinternshipPosted 8/18/2026

Free to start — build an ATS-friendly resume that matches this listing, no sign-up required.

About this role

A job with American Airlines can take you places! Recognized as one of the best places to work, expect strong pay, Total Rewards benefits and unmatched opportunities for growth. Currently hiring Customer Service Agents to: Interact with customers in a courteous, efficient, friendly and professional manner • Promote and sell air travel to the traveling public or freight forwarders • Provide assistance with passenger check-in and cargo acceptance • Interpret government rules and requirements for domestic and international travel or cargo shipments • Meet and dispatch aircraft within established times • Provide assistance to distressed passengers and customers • Protect company property and revenue • Provide for safe travel. It's time to go places with American Airlines...

Read the full description and requirements on the original posting.

Tailor your resume for this Customer Service Agent (FT & PT) role

American Airlines and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Randallstown, Maryland) clear. For customer service roles like this one, recruiters commonly scan for:

  • Zendesk
  • CRM
  • Conflict Resolution
  • CSAT/NPS
  • Onboarding
  • Ticketing
  • Live Chat
  • Retention

Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.

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Frequently asked questions

Is the Customer Service Agent (FT & PT) role at American Airlines remote?

This role is based in Randallstown, Maryland. Check the original posting for any hybrid or remote flexibility.

How do I apply for this Customer Service Agent (FT & PT) job?

Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.

How do I tailor my resume for this Customer Service Agent (FT & PT) role?

Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.

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Listing sourced via BeBee. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.