Work From Home - Bilingual Client Services Representative
AO Garcia Agency
Middletown, New Castle County68k–68k
Posted 8/25/2026
Insurance Customer Service Representative (Remote - Florida)
VIATEQ Corporation
Remotefull-time14–21Posted 8/12/2026
Free to start — build an ATS-friendly resume that matches this listing, no sign-up required.
About this role
VIATEQ Corporation is looking for a dedicated and motivated Customer Service Representative to provide top-tier service and support to our client in the insurance industry. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience. Our ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering exceptional service. This is a remote role for candidates located in Florida, and you will need to have a strong and reliable internet connection to work from home. Responsibilities: • Answer inbound and outbound calls in a timely and professional manner to resolve customer inquiries, complaints, and issues based on client instructions. • Identify customer concerns or problems and offer effective solutions to ensure customer satisfaction. • Provide accurate answers to customer questions and provide timely, effective solutions. • Resolve customer issues or concerns, ensuring a satisfactory resolution. • Maintain up-to-date records of calls including actions taken and follow-up requirements. • Ensure confidentiality and privacy during all phone interactions. • Adhere to quality assurance guidelines, ensuring all calls are handled in a timely, courteous, and effective manner. • Use various technical systems, including desktop computers, call center software, phones, and the internet, to track and resolve customer issues. • Collaborate with team members to resolve complex customer issues and ensure customer needs are met. • Maintain sufficient reliable private internet connection, not supplied by the use of cellular data, with the ability to hardwire via ethernet cable Basic Qualifications: • Candidates must be located in Florida • Previous experience as a Customer Service Representative • High School Diploma or GED • Strong communication skills • Strong customer service skills • Strong problem-solving skills • Strong computer skills • Ability t
Read the full description and requirements on the original posting.
Tailor your resume for this Insurance Customer Service Representative (Remote - Florida) role
VIATEQ Corporation and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses. For customer service roles like this one, recruiters commonly scan for:
- Zendesk
- CRM
- Conflict Resolution
- CSAT/NPS
- Onboarding
- Ticketing
- Live Chat
- Retention
Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.
Build a matching resume — freeFrequently asked questions
Is the Insurance Customer Service Representative (Remote - Florida) role at VIATEQ Corporation remote?
Yes — the employer has flagged this role as remote. Confirm any location or time-zone requirements on the original posting before applying.
What does the Insurance Customer Service Representative (Remote - Florida) role at VIATEQ Corporation pay?
The listed pay is 14–21. Salaries vary with experience and location — treat this as a guide and confirm on the original posting.
How do I apply for this Insurance Customer Service Representative (Remote - Florida) job?
Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.
How do I tailor my resume for this Insurance Customer Service Representative (Remote - Florida) role?
Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.
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