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Customer Support / Call Center Representative

Call-Service IGO

Drogheda, Co. Louthpart-timePosted 8/22/2026
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About this role

About the Role We are looking for a friendly, customer-focused Customer Support / Call Center Representative to join our team. In this role, you will communicate with customers by phone, email, and chat, helping them resolve questions and issues while providing a professional and positive customer experience. Responsibilities • Respond to customer inquiries via phone, email, and chat. • Provide accurate information about products, services, orders, and company policies. • Resolve customer issues efficiently and professionally. • Handle complaints and find appropriate solutions. • Process customer requests and update information in internal systems. • Escalate complex issues to the appropriate department when necessary. • Maintain accurate records of customer interactions. • Follow company procedures and quality standards. • Work closely with other teams to ensure customer satisfaction. • Meet individual and team performance targets. Requirements • Previous experience in customer service, call center, hospitality, retail, or a similar role is an advantage. • Good communication and interpersonal skills. • Customer-oriented attitude and a professional approach. • Ability to remain calm and helpful in stressful situations. • Good computer skills and ability to learn new systems quickly. • Ability to work independently and as part of a team. • Good organizational and problem-solving skills. • Availability to work flexible shifts when required. What We Offer • Competitive salary and benefits package. • Training and onboarding provided. • Career development opportunities. • Friendly and international working environment. • Possibility of remote or hybrid work for eligible positions. • Opportunities to develop your communication and professional skills. Employment Type Part-time, Full-time Ideal Candidate We are looking for someone who is reliable, patient, communicative, and motivated to help customers. Previous call center experience is welcome, but motivated candidates w

Read the full description and requirements on the original posting.

Tailor your resume for this Customer Support / Call Center Representative role

Call-Service IGO and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Drogheda, Co. Louth) clear. For customer service roles like this one, recruiters commonly scan for:

  • Zendesk
  • CRM
  • Conflict Resolution
  • CSAT/NPS
  • Onboarding
  • Ticketing
  • Live Chat
  • Retention

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Frequently asked questions

Is the Customer Support / Call Center Representative role at Call-Service IGO remote?

This role is based in Drogheda, Co. Louth. Check the original posting for any hybrid or remote flexibility.

How do I apply for this Customer Support / Call Center Representative job?

Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.

How do I tailor my resume for this Customer Support / Call Center Representative role?

Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.

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Listing sourced via Indeed. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.