Customer Service Representative
Customer Contact Services
Winston Salem, Forsyth County35k–35k
Posted 1 day ago
Customer Service Representative | Columbia Ancillary Services | Houtzdale - Now Hiring
JDK Management Company
Houtzdale, Pennsylvaniafull-timePosted 24 hours ago
Free to start — build an ATS-friendly resume that matches this listing, no sign-up required.
About this role
Who we are Columbia Ancillary Services is a patient-centered healthcare organization dedicated to delivering high-quality ancillary and clinical services across our communities owned by JDK Management Company. Founded in 1982, JDK has grown into a family-owned, diversified, multi-unit operator with businesses spanning restaurants, hotels, and medical services across six states. We are a people-first organization guided by three core values: Hungry, Humble, and Smart. Our mission is simple: to take care of people. That starts with how we take care of our own team. This Customer Service Representative role is being offered as Part-Time. What you’ll do • Represent the company professionally and courteously in all interactions with clients and patients. • Route telephone calls to the appropriate department or individual. • Establish and maintain client records. • Communicate with billing department to ensure proper billing to insurance companies, contracts, other third party payers and client/patients for all products and services delivered; maintain accurate billing records. • Communicate client information necessary to schedule home medical equipment services. • Determine correct resolution to client complaints; take corrective action, and monitor results. • Prepare and secure Certificates of Medical Necessity (CMNs). What you'll need • One year of experience in Home Medical (HME) Customer Service preferred. • Insurance reimbursement knowledge and health insurance billing experience preferred. • Effective interpersonal, time management, and organizational skills. • Strong communication skills in speaking and writing. • Organizational skills sufficient to maintain consistently accurate records. • Ability to recognize and direct information to the appropriate health care provider. • Computer skills that include word processing and efficient use of the internet and e-mail. Disclaimer This position description is not intended, and should not be construed to be, an exhaust
Read the full description and requirements on the original posting.
Tailor your resume for this Customer Service Representative | Columbia Ancillary Services | Houtzdale - Now Hiring role
JDK Management Company and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Houtzdale, Pennsylvania) clear. For customer service roles like this one, recruiters commonly scan for:
- Zendesk
- CRM
- Conflict Resolution
- CSAT/NPS
- Onboarding
- Ticketing
- Live Chat
- Retention
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Build a matching resume — freeFrequently asked questions
Is the Customer Service Representative | Columbia Ancillary Services | Houtzdale - Now Hiring role at JDK Management Company remote?
This role is based in Houtzdale, Pennsylvania. Check the original posting for any hybrid or remote flexibility.
How do I apply for this Customer Service Representative | Columbia Ancillary Services | Houtzdale - Now Hiring job?
Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.
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