Manager, Product Management - Card Customer Resiliency: Recoveries Offers Delivery
Capital One
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About this role
Manager, Product Management - Card Customer Resiliency: Recoveries Offers Delivery Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. Why Team Customer Resiliency There has never been a better time to work at the heart of Capital One’s mission. After a frenzied few years reacting to the COVID pandemic’s up-ending of millions of customers’ lives, the Card Customer Resiliency team has embarked on an unprecedented journey to modernize our technology, elevate the voice of our most vulnerable customers, and innovate rapidly to define industry norms of what caring for customers truly means. Every member of our team is united in our passion to treat customers with dignity, clarity and respect. We build the experiences that allow struggling customers to responsibly manage their debt and understand what is best for them in the long-run. Approximately 1 in 4 adult Americans has a Capital One or Discover Card at any moment in time. Due to the excellence in underwriting, we provide credit access deeper than any of our competitors. Over 30 million of our Card customers typically go delinquent in a given year, the largest pool of DQ customers in America. Our team cares for these customers in their most vulnerable moments, including job loss, healthcare troubles, natural disasters, and other major life events that lead to financial hardship. Managing credit risk isn’t just about understanding access to credit but holistically understanding what happens when that access doesn’t take the path intended. Team Offers Our offer programs serve as the vital framework through which w
Read the full description and requirements on the original posting.
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Capital One and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (McLean, Virginia) clear.
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Is the Manager, Product Management - Card Customer Resiliency: Recoveries Offers Delivery role at Capital One remote?
This role is based in McLean, Virginia. Check the original posting for any hybrid or remote flexibility.
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Listing sourced via Capital One Careers. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.