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Customer Service Representative
Members 1st Federal Credit Union
Enola, Pennsylvaniafull-timePosted 2 days ago
Free to start — build an ATS-friendly resume that matches this listing, no sign-up required.
About this role
Overview When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality. Responsibilities The Customer Service Representative provides accurate and efficient member service to assure high levels of member satisfaction and accurate record keeping of member accounts through telephone requests. The role will process various routine member interactions. Including but not limited to: • Processing financial transactions and providing members with account information. • Assisting with troubleshooting mobile banking issues. • Contributing to sales goal attainment for department and organization goals, primarily by identifying and educating members on product and service needs through meaningful conversations. • Providing members with unparalleled experiences. • Assisting with meeting departmental goals along with individual performance metrics. The Customer Service Representative will have the opportunity to obtain additional credentials as follows: • Cards - Assist members with card specific needs, perform card maintenance and transactions within the card application, receive and submit card disputes for further investigation. • Fraud - Assist members with fraud inquiries, recognize and report fraudulent activity, perform maintenance within accounts to reduce and limit exposure to fraud and handle escalated member interactions to determine proper account handling for compromised or suspicious accounts. Ability to successfully recognize and identify fraudulent activity
Read the full description and requirements on the original posting.
Tailor your resume for this Customer Service Representative role
Members 1st Federal Credit Union and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Enola, Pennsylvania) clear. For customer service roles like this one, recruiters commonly scan for:
- Zendesk
- CRM
- Conflict Resolution
- CSAT/NPS
- Onboarding
- Ticketing
- Live Chat
- Retention
Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.
Build a matching resume — freeFrequently asked questions
Is the Customer Service Representative role at Members 1st Federal Credit Union remote?
This role is based in Enola, Pennsylvania. Check the original posting for any hybrid or remote flexibility.
How do I apply for this Customer Service Representative job?
Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.
How do I tailor my resume for this Customer Service Representative role?
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Listing sourced via LinkedIn. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.