Service Operator
CarMax
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About this role
7102 - Raleigh - 8520 Glenwood Ave, Raleigh, North Carolina, 27612 CarMax, the way your career should be! Position Overview As a Service Operator, you will play a vital role in delivering exceptional customer service and ensuring smooth operations within our Service Department. From assisting customers in person and over the phone to supporting service processes before, during, and after repairs, you’ll be the friendly, knowledgeable point of contact that keeps everything running efficiently. This is your opportunity to join a best-in-class team at CarMax, where innovation, integrity, and putting people first are at the heart of everything we do. Why CarMax At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward. Role Responsibilities • Respond promptly and professionally to all incoming service calls, demonstrating empathy and a customer-first mindset • Assist Service Consultants and Customer Advisors with customer interactions as needed to ensure seamless service experiences • Schedule service appointments and provide accurate routing of calls and inquiries • Deliver timely written messages to the appropriate team members for follow-up • Manage repair requests by coordinating and scheduling appointments efficiently and perform reminder calls for upcoming appointments and contact customers when special-order parts arrive • Maintain compliance by auditing sublet invoices, loaner logs, and dealer tags according to CarMax guidelines • Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area. Required Qualifications • Strong interpersonal and communication skills, with proven a
Read the full description and requirements on the original posting.
Tailor your resume for this Service Operator role
CarMax and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Raleigh, North Carolina) clear.
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Is the Service Operator role at CarMax remote?
This role is based in Raleigh, North Carolina. Check the original posting for any hybrid or remote flexibility.
How do I apply for this Service Operator job?
Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.
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Listing sourced via CarMax Careers. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.