Building Operations Supervisor
The Sunrider Corporation
Posted 9 hours ago
Piedmont Door Solutions
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Operations Manager – Automatic Door & Entrance Solutions Piedmont Door Solutions | Columbia, MD About Us Piedmont Door Solutions has been a trusted name in pedestrian door and entrance solutions since 2001. We install, service and maintain automatic doors, manual doors and door hardware for hospitals, universities, retail, government and commercial facilities. We're built on great customer service, attention to detail and meeting each client's unique needs. The Role We're hiring an Operations Manager to lead our Columbia, MD branch. You'll run day-to-day field operations, including service, installs, scheduling, tech performance and customer satisfaction, and help grow the branch across the Baltimore–Washington market. What You'll Do • Lead, coach and develop automatic door technicians, installers and office staff • Oversee dispatch and scheduling to hit response times, first-time fix rates and service agreement commitments • Manage install projects from handoff to closeout: scheduling, materials, subcontractors and punch lists • Drive safety and compliance: ANSI A156.10/A156.19, AAADM inspection requirements and OSHA practices • Own branch KPIs: labor utilization, billable hours, job profitability, callbacks and customer satisfaction • Build and manage preventive maintenance and service agreement programs • Partner with business development on quotes, scope reviews and key accounts • Manage truck stock, inventory, fleet and tools • Recruit, onboard and train techs, and support AAADM certification for the team • Be the go-to contact for key customers, GCs and facility managers • Keep accurate records in our field service and ERP systems What You Bring • 5+ years in commercial doors, automatic doors, access control or a related field service industry (HVAC, Electrical, Automotive) • 2+ years leading field techs or managing service/install operations • Strong knowledge of automatic door operators (sliding, swing, folding, revolving) and commercial door hardware and or
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