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Senior Manager, Project Management - Learning & Development Strategic Operations and Facilitation Lead
Capital One
McLean, Virginiafull-time and part-timePosted 12 days ago
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About this role
Senior Manager, Project Management - Learning & Development Strategic Operations and Facilitation Lead Capital One’s Learning & Development Strategic Operations team is looking for a Senior Manager to lead our operating model, data prioritization with partner teams, and learning facilitation strategy—someone who can build strong cross-functional trust, untangle complex workflows, and keep our operational engine running smoothly. In this role, you will lead a team of individual contributors across project management, platform governance, analytics, and facilitation (i.e., learning delivery) to shape our operational roadmap and maximize the impact of enterprise learning priorities. In addition to driving core operational strategy, you will oversee and lead a dedicated pod of approximately 5 full-time facilitators who deliver the learning content for flagship enterprise programs like Capital One Leads and S&G’s Universal Curriculum. You will set the strategic vision for facilitation, build out a resilient pool of adjunct facilitators to scale delivery, and step in to "pinch-hit" as a facilitator when high-priority needs arise. The ideal candidate for this role is: • A practical problem solver: You love figuring out how complex systems connect and building smart, tech-forward fixes that prevent recurring headaches. • Pragmatic about governance: You view processes and intake frameworks as enablers rather than bureaucracy, using good judgment to keep complex workstreams organized at scale. • A strategic facilitation leader: You know how to guide and support a team of top-tier facilitators, build an agile adjunct talent bench, and step up to lead a session yourself when duty calls. • A trusted relationship builder: You easily bridge silos across teams, untangle confusing handoffs, and bring people together around shared operational standards. • A clear communicator & data storyteller: You turn complicated operational data and technical clutter into simple, compelling narra
Read the full description and requirements on the original posting.
Tailor your resume for this Senior Manager, Project Management - Learning & Development Strategic Operations and Facilitation Lead role
Capital One and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (McLean, Virginia) clear. For operations & admin roles like this one, recruiters commonly scan for:
- Project Management
- Excel
- Process Improvement
- Scheduling
- Vendor Management
- SOP Development
- Data Entry
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Is the Senior Manager, Project Management - Learning & Development Strategic Operations and Facilitation Lead role at Capital One remote?
This role is based in McLean, Virginia. Check the original posting for any hybrid or remote flexibility.
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