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Customer Service Rep($19-$24/hr)-Columbia,MD | Hiring
UPS
Columbia, Marylandfull-time19–24Posted 8/16/2026
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About this role
Position in Columbia, MD Snapshot • Company: UPS • Based in: Columbia, MD (a vibrant local hub) • Job Title: Customer Service Rep • This Columbia-based role is an excellent opportunity for professionals skilled in relevant skills. • Our UPS team in Columbia, MD is growing. • Benefit from working in Columbia, a key hub for the Logistics Customer Service industry. Compensation & Benefits • Compensation: $19-$24/Hour (approx. $44.7k/Year) • Benefits: Eligible team members receive standard benefits. • Clear growth pathways at our Columbia office. Responsibilities • Apply your your professional skills skills at our Columbia location. About UPS & Our Culture Millions of customers contact UPS every day with a question, a concern, a missing package, or a delivery preference — and our Customer Service Representatives are the voice and the resolution engine that turns those contacts into satisfied outcomes. At UPS, customer service is not a cost center. It is a critical retention function that protects billions of dollars in annual shipping revenue by resolving problems before frustrated shippers switch carriers. If you are searching for customer service representative jobs near me that develop genuine logistics problem-solving skills, pay a competitive wage, and sit inside one of the most recognized service brands in the world, the UPS Customer Service Representative role is the most professionally substantial entry-level service position in the transportation industry. What Our Team Says (Employee Reviews) "Customer service at UPS challenges you in ways that most call center jobs never do. I am not reading from a script — I am accessing five different UPS systems simultaneously to trace a package, identify where it diverted, contact the destination facility, and give the customer a real answer with a real committed resolution time. The training was thorough, the tools are powerful, and the sense of accomplishment when you resolve a genuinely frustrated shipper and they than
Read the full description and requirements on the original posting.
Tailor your resume for this Customer Service Rep($19-$24/hr)-Columbia,MD | Hiring role
UPS and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Columbia, Maryland) clear. For human resources roles like this one, recruiters commonly scan for:
- Recruiting
- HRIS (Workday)
- Onboarding
- Employee Relations
- Benefits Admin
- Compliance
- ATS
- Compensation
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Build a matching resume — freeFrequently asked questions
Is the Customer Service Rep($19-$24/hr)-Columbia,MD | Hiring role at UPS remote?
This role is based in Columbia, Maryland. Check the original posting for any hybrid or remote flexibility.
What does the Customer Service Rep($19-$24/hr)-Columbia,MD | Hiring role at UPS pay?
The listed pay is 19–24. Salaries vary with experience and location — treat this as a guide and confirm on the original posting.
How do I apply for this Customer Service Rep($19-$24/hr)-Columbia,MD | Hiring job?
Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.
How do I tailor my resume for this Customer Service Rep($19-$24/hr)-Columbia,MD | Hiring role?
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Listing sourced via UPS Careers. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.