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Airport Customer Service

Fast Park and Relax

Linthicum Heights, Marylandpart-timePosted 25 days ago

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About this role

Parking Guest Ambassador – Fast Park & Relax LOCATION: 1718 West Nursery Road, Linthicum Heights, MD 21090 $17.00/hour with review after 90 days for a pay increase of $.50/hour Shifts: • 12am - 8am Saturday & Sunday (this is an overnight shift) About the Role Fast Park & Relax is seeking a dependable, customer‑focused Parking Guest Ambassador to help manage parking operations and support guests throughout their parking experience. This position is essential to maintaining efficient traffic flow, maximizing parking capacity, and delivering outstanding service to all customers. Job Purpose To effectively coordinate and oversee parking operations in a designated area by directing traffic, monitoring parking activity, assisting guests, enforcing parking regulations, and ensuring a safe, clean, and well‑managed environment. Key Responsibilities • Direct incoming and outgoing vehicles to available parking spaces using clear hand signals and verbal instructions • Monitor parking lots to ensure efficient space usage and prevent congestion • Enforce parking rules, including time limits and prohibited parking areas • Respond to customer questions about parking availability, directions, and regulations • Assist customers with parking‑related issues (lost tickets, lockouts, etc.) • Communicate regularly with parking team members to ensure smooth operations • Operate parking equipment, including gates, ticket dispensers, and payment systems • Prepare reports on parking occupancy, revenue, and incident activity • Maintain a clean, organized work area and ensure the safety and security of parking facilities • Perform other related duties as assigned Employee Benefits Fast Park & Relax offers a strong, competitive benefits package, including: • Medical (PPO or HDHP) • Dental • Vision • Health Savings Account (HSA) • Basic Life / AD&D • Supplemental Life / AD&D • Disability Insurance • Employee Assistance Program (EAP) • 401(k) Retirement Savings Plan • Paid Time Off (PTO) • Holiday

Read the full description and requirements on the original posting.

Tailor your resume for this Airport Customer Service role

Fast Park and Relax and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Linthicum Heights, Maryland) clear. For customer service roles like this one, recruiters commonly scan for:

  • Zendesk
  • CRM
  • Conflict Resolution
  • CSAT/NPS
  • Onboarding
  • Ticketing
  • Live Chat
  • Retention

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Frequently asked questions

Is the Airport Customer Service role at Fast Park and Relax remote?

This role is based in Linthicum Heights, Maryland. Check the original posting for any hybrid or remote flexibility.

How do I apply for this Airport Customer Service job?

Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.

How do I tailor my resume for this Airport Customer Service role?

Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.

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Listing sourced via Indeed. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.