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Service & Customer Support Operator

CarMax

Laurel, Marylandfull-time25k–40kPosted 2 days ago

Free to start — build an ATS-friendly resume that matches this listing, no sign-up required.

About this role

CarMax in Laurel, MD is hiring a Service Operator to be the friendly, knowledgeable contact for customers in the Service Department. You will handle in-person and phone inquiries, schedule appointments, and aid service staff before, during, and after repairs. You will thrive in a fast-paced setting, delivering outstanding customer service, accurate data entry, and effective communication while supporting multiple teams to keep operations running smoothly.

Read the full description and requirements on the original posting.

Tailor your resume for this Service & Customer Support Operator role

CarMax and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Laurel, Maryland) clear. For customer service roles like this one, recruiters commonly scan for:

  • Zendesk
  • CRM
  • Conflict Resolution
  • CSAT/NPS
  • Onboarding
  • Ticketing
  • Live Chat
  • Retention

Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.

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Frequently asked questions

Is the Service & Customer Support Operator role at CarMax remote?

This role is based in Laurel, Maryland. Check the original posting for any hybrid or remote flexibility.

What does the Service & Customer Support Operator role at CarMax pay?

The listed pay is 25k–40k. Salaries vary with experience and location — treat this as a guide and confirm on the original posting.

How do I apply for this Service & Customer Support Operator job?

Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.

How do I tailor my resume for this Service & Customer Support Operator role?

Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.

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Listing sourced via JobLeads. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.