Senior Manager, Product Management - Back Office Servicing Experiences
Capital One
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About this role
Senior Manager, Product Management - Back Office Servicing Experiences Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team We power the back-office operations behind Capital One's servicing. We build end-to-end experiences for customers and agents across two kinds of work: specialized regulatory programs like SCRA (Servicemembers Civil Relief Act), and specialty case operations like guardianship servicing and payment investigations. Our focus is using AI and modern cloud data to automate complex manual work, take effort off our agents, and reshape how back-office servicing runs across lines of business. About the Role We're looking for a Senior Product Manager to lead our SCRA and Specialty Operations domains and the two product managers who own them. You'll set the strategy for these high-visibility back-office capabilities and drive the shift to AI-driven automation, so agents spend less time on routine processing and more time helping customers. You'll manage two product managers, partner with several dedicated tech teams, and lead a cross-functional group across Risk, Legal, Operations, and Business Analysis. The best fit pairs genuine customer and business empathy with the strategic sense to turn complex operational and regulatory needs into simple, highly automated experiences. What you'll do • Lead and grow two product managers owning critical back-office servicing workflows. • Set and deliver a multi-year roadmap to automate back-office operations using AI and cloud data. • Own the end-to-end customer and agent experience for regulatory a
Read the full description and requirements on the original posting.
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Is the Senior Manager, Product Management - Back Office Servicing Experiences role at Capital One remote?
This role is based in McLean, Virginia. Check the original posting for any hybrid or remote flexibility.
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Listing sourced via Capital One Careers. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.