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Customer Service Associate

Royal Farms

Baltimore, Marylandfull-time15–19Posted 7 days ago

Free to start — build an ATS-friendly resume that matches this listing, no sign-up required.

About this role

Overview: Job Purpose The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep. The Customer Service Associate plays a key role in delivering an exceptional experience by engaging every customer with friendliness, efficiency, and professionalism - ultimately building brand loyalty and upholding the Royal Farms standard of excellence. Responsibilities: Essential Functions Customer Service & Engagement • * Ensure every customer receives outstanding service by creating a friendly environment—greet and acknowledge customers, uphold high service standards, anticipate customer needs, and demonstrate product knowledge. • Respond promptly to customer inquiries about merchandise and assist with product selection. • Communicate with store leadership about customer requests, vendor issues, and product damages. Point of Sale & Transactions • * Operate the register, scan and bag items, manage various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end. • Follow all ID verification laws when selling age-restricted products such as alcohol or tobacco. • Assist and educate customers using the assisted checkout terminals; monitor transactions to ensure accurate payment and prevention of theft. • Support customers with purchases that require employee assistance, such as tobacco, lottery, or items kept behind the counter. • Handle customer fuel transactions and monitor fuel court activity; stop pumps if necessary. Food & Beverage Service • * Prepare all made-to-order food and beverages per recipe or customer specifications, ensuring accuracy, quality, and speed of service. • Execute foodservice and beverage programs consistently, maintaining proper portioning, presentation, and product availability. • Foll

Read the full description and requirements on the original posting.

Tailor your resume for this Customer Service Associate role

Royal Farms and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Baltimore, Maryland) clear. For customer service roles like this one, recruiters commonly scan for:

  • Zendesk
  • CRM
  • Conflict Resolution
  • CSAT/NPS
  • Onboarding
  • Ticketing
  • Live Chat
  • Retention

Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.

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Frequently asked questions

Is the Customer Service Associate role at Royal Farms remote?

This role is based in Baltimore, Maryland. Check the original posting for any hybrid or remote flexibility.

What does the Customer Service Associate role at Royal Farms pay?

The listed pay is 15–19. Salaries vary with experience and location — treat this as a guide and confirm on the original posting.

How do I apply for this Customer Service Associate job?

Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.

How do I tailor my resume for this Customer Service Associate role?

Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.

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Listing sourced via Monster. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.