Community Support Specialist - Adult
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Customer Service Manager, Airport Customer Operations (Washington, VA, US)
American Airlines
Washington, District of Columbiafull-time51k–87kPosted 5 days ago
Free to start — build an ATS-friendly resume that matches this listing, no sign-up required.
About this role
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate. Why you'll love this job • American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization. • CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience. • Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors. • CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation. • This job is a member of the Airports Team within the Customer Experience Division What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligati
Read the full description and requirements on the original posting.
Tailor your resume for this Customer Service Manager, Airport Customer Operations (Washington, VA, US) role
American Airlines and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Washington, District of Columbia) clear. For customer service roles like this one, recruiters commonly scan for:
- Zendesk
- CRM
- Conflict Resolution
- CSAT/NPS
- Onboarding
- Ticketing
- Live Chat
- Retention
Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.
Build a matching resume — freeFrequently asked questions
Is the Customer Service Manager, Airport Customer Operations (Washington, VA, US) role at American Airlines remote?
This role is based in Washington, District of Columbia. Check the original posting for any hybrid or remote flexibility.
What does the Customer Service Manager, Airport Customer Operations (Washington, VA, US) role at American Airlines pay?
The listed pay is 51k–87k. Salaries vary with experience and location — treat this as a guide and confirm on the original posting.
How do I apply for this Customer Service Manager, Airport Customer Operations (Washington, VA, US) job?
Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.
How do I tailor my resume for this Customer Service Manager, Airport Customer Operations (Washington, VA, US) role?
Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.
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Listing sourced via Monster. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.