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Customer Service Rep Needed-Falls Church Area | Hiring
UPS
Falls Church, Virginiafull-time16.15–20.4Posted 18 hours ago
Free to start — build an ATS-friendly resume that matches this listing, no sign-up required.
About this role
Opportunity in Falls Church Key Information • Job Title: Customer Service Rep • Company: UPS • Based in: Falls Church, VA (our growing Falls Church office) • This Falls Church-based role is an excellent opportunity for professionals skilled in relevant skills. • Our UPS team in Falls Church, VA is growing. • Benefit from working in Falls Church, a key hub for the Logistics Customer Service industry. Salary and Benefits • Compensation: $16-$20/Hour (approx. $38k/Year) • Benefits: This role offers a competitive benefits package. • Clear growth pathways at our Falls Church office. Position Scope • Core objectives involve your professional skills in Logistics Customer Service. About UPS & Our Culture Millions of customers contact UPS every day with a question, a concern, a missing package, or a delivery preference — and our Customer Service Representatives are the voice and the resolution engine that turns those contacts into satisfied outcomes. At UPS, customer service is not a cost center. It is a critical retention function that protects billions of dollars in annual shipping revenue by resolving problems before frustrated shippers switch carriers. If you are searching for customer service representative jobs near me that develop genuine logistics problem-solving skills, pay a competitive wage, and sit inside one of the most recognized service brands in the world, the UPS Customer Service Representative role is the most professionally substantial entry-level service position in the transportation industry. What Our Team Says (Employee Reviews) "Customer service at UPS challenges you in ways that most call center jobs never do. I am not reading from a script — I am accessing five different UPS systems simultaneously to trace a package, identify where it diverted, contact the destination facility, and give the customer a real answer with a real committed resolution time. The training was thorough, the tools are powerful, and the sense of accomplishment when you resolve
Read the full description and requirements on the original posting.
Tailor your resume for this Customer Service Rep Needed-Falls Church Area | Hiring role
UPS and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Falls Church, Virginia) clear. For customer service roles like this one, recruiters commonly scan for:
- Zendesk
- CRM
- Conflict Resolution
- CSAT/NPS
- Onboarding
- Ticketing
- Live Chat
- Retention
Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.
Build a matching resume — freeFrequently asked questions
Is the Customer Service Rep Needed-Falls Church Area | Hiring role at UPS remote?
This role is based in Falls Church, Virginia. Check the original posting for any hybrid or remote flexibility.
What does the Customer Service Rep Needed-Falls Church Area | Hiring role at UPS pay?
The listed pay is 16.15–20.4. Salaries vary with experience and location — treat this as a guide and confirm on the original posting.
How do I apply for this Customer Service Rep Needed-Falls Church Area | Hiring job?
Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.
How do I tailor my resume for this Customer Service Rep Needed-Falls Church Area | Hiring role?
Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.
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Listing sourced via UPS Careers. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.