Remote Customer Service Representatives - Prescription Savings Programs
NexRep
Hudson, Hillsborough CountyRemote58k–58k
Posted 20 hours ago
SAP - IS-U Customer Service Manager - Consulting - Location OPEN
EY
McLean, Virginiafull-timePosted 14 days ago
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About this role
Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY helps utilities organizations transform their operations through innovative SAP solutions that improve efficiency, enhance customer experiences, and support regulatory compliance. We work with clients across the utility value chain, helping them navigate complex business and technology transformations from strategy through execution. We are seeking an SAP IS-U Customer Service Manager to lead the end-to-end design and delivery of SAP IS-U customer service and customer operations solutions. In this role, you will own the Customer Service workstream, define the target service model and functional approach, translate complex customer and business requirements into scalable solutions, and ensure alignment across customer journeys, channels, and broader utility processes. You will lead functional teams and collaborate with business, technical, digital, contact center, and program stakeholders to drive solution quality, integration, testing, deployment, and operational readiness. Your Key Responsibilities As a Manager in Technology Analysis, you will lead SAP IS-U Customer Service workstreams within complex utility transformation programs, providing functional leadership from solution design through deployment and stabilization. Your responsibilities will include: • Owning the SAP IS-U Customer Service workstream, including target processes, scope, solution decisions, delivery plans, quality, risks, and operational readiness from design through deployment and post-go-live stabilization. • Defining the target customer service design across customer and account maintenance, service requests, move-in and move-out events, communications, correspondence, and service-level controls. • Leading requirements gathering, f
Read the full description and requirements on the original posting.
Tailor your resume for this SAP - IS-U Customer Service Manager - Consulting - Location OPEN role
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Is the SAP - IS-U Customer Service Manager - Consulting - Location OPEN role at EY remote?
This role is based in McLean, Virginia. Check the original posting for any hybrid or remote flexibility.
How do I apply for this SAP - IS-U Customer Service Manager - Consulting - Location OPEN job?
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