Events Program Manager
Snowflake
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Operations Excellence Specialist
Atlas Copco Group
Baytown, Texasfull–timePosted 8/22/2026
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About this role
Your role As the Service Operations Excellence Specialist, you will support the growth, profitability, and operational effectiveness of the Service organization by driving high-quality customer service, process consistency, and continuous improvement across all service centers. Reporting to the National Operations Manager, you will support service and parts administrative programs, optimize service center performance, and ensure operational KPIs are achieved, including improved efficiency, equipment readiness, timely parts coordination, work-in-progress management, and zero service variance. Through effective reporting, training, process standardization, and system utilization, you will enhance operational visibility, customer satisfaction, and overall service performance while supporting the continued growth of the Parts, Tools, and Services (PTS) business. Responsibilities Include • Monitor service center performance, KPIs, and operational metrics to improve efficiency, profitability, and customer satisfaction. • Support service center teams through reporting, data analysis, and continuous improvement initiatives. • Lead onboarding, training, and system adoption efforts to promote standardized processes and best practices across all locations. • Serve as a Business Key User (BKU), supporting SAP enhancements, system releases, performance metrics, and the sharing of best practices. • Drive process optimization, digitalization, and automation initiatives to improve operational effectiveness and resource utilization. • Maintain service administration programs, including customer master data, warranty processes, work-in-progress management, and service planning support. • Provide backup administrative and planning support for Service Centers and help reduce the administrative burden on local leadership. • Conduct periodic site visits to assess service operations, identify improvement opportunities, and support process and system adoption. • Ensure compliance with comp
Read the full description and requirements on the original posting.
Tailor your resume for this Operations Excellence Specialist role
Atlas Copco Group and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Baytown, Texas) clear. For operations & admin roles like this one, recruiters commonly scan for:
- Project Management
- Excel
- Process Improvement
- Scheduling
- Vendor Management
- SOP Development
- Data Entry
- Coordination
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Build a matching resume — freeFrequently asked questions
Is the Operations Excellence Specialist role at Atlas Copco Group remote?
This role is based in Baytown, Texas. Check the original posting for any hybrid or remote flexibility.
How do I apply for this Operations Excellence Specialist job?
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