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Customer Service Manager
Goodwill of Central & Northern Arizona
Middletown, Marylandfull-timePosted 3 days ago
Free to start — build an ATS-friendly resume that matches this listing, no sign-up required.
About this role
805 East Main Street Middletown Maryland, 21769, +1 (240) 6518994 Starting Pay: $19.25 Hourly Position Description: Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities: • Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location. • Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area. • Conducts new goods inventory and ensures proper reporting. • Reconciles and balances all daily paperwork. • Ensures Team Members deliver excellent customer service to donors and customers. • Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed. • Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs. • Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately. • Transfers to different stores at any given time due to business needs. • Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards. • Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures. • Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements,
Read the full description and requirements on the original posting.
Tailor your resume for this Customer Service Manager role
Goodwill of Central & Northern Arizona and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Middletown, Maryland) clear. For customer service roles like this one, recruiters commonly scan for:
- Zendesk
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- Retention
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Build a matching resume — freeFrequently asked questions
Is the Customer Service Manager role at Goodwill of Central & Northern Arizona remote?
This role is based in Middletown, Maryland. Check the original posting for any hybrid or remote flexibility.
How do I apply for this Customer Service Manager job?
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