Manager, Product Management - NextGen Agent Experiences, Agent Servicing Platform
Capital One
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About this role
Manager, Product Management - NextGen Agent Experiences, Agent Servicing Platform Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Role We are transforming our agent servicing experience from a manual, agent-led process to an insights- and data-driven, intelligent experience to better support our agents in servicing our customers. We are building guided experiences within our agent servicing platform to proactively serve up relevant and pertinent information and insights to agents in the right moment, recommend best next actions to agents, prompt agents to educate customers on self service options, and more - all in the spirit of providing the most effective and efficient servicing experience while resolving our customers' needs! The Product Manager for this role will have the ability to think strategically and help us craft a more dynamic, personalized servicing experience for customers. Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management: • Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions • Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence • Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value • Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks • Transformati
Read the full description and requirements on the original posting.
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Capital One and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (McLean, Virginia) clear.
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Is the Manager, Product Management - NextGen Agent Experiences, Agent Servicing Platform role at Capital One remote?
This role is based in McLean, Virginia. Check the original posting for any hybrid or remote flexibility.
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Listing sourced via Capital One Careers. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.