Client Success Manager - US Federal, Aerospace & Defense
DXC Technology
Dallas, Texasfulltime119k–119k
Posted 7 hours ago
Customer Service Rep
SOUTHERN MARYLAND TRI-COUNTY COMMUNITY ACTION COMMITTEE INC
Hughesville, Marylandfull-time19–23.96Posted 11 days ago
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About this role
Job Description Summary: The Customer Service Representative (CSR) is responsible for reviewing and verifying Office of Home Energy Program (OHEP) applications to ensure accuracy, completeness, and readiness for certification. The CSR provides direct customer service, conducts intake assessments, answers telephones, assists customers at the main office and/or other service locations as needed, performs data entry, supports outreach activities, and assists office staff. The Customer Service Representative position reports directly to the Lead Customer Service Representative and is accountable for the effective performance of all assigned duties. Position Requirements Summary: Education & Experience: • Required: • High School Diploma or equivalent • Valid Maryland Driver’s License • Experience: • Customer service experience • Ability to work independently and manage competing priorities. Technical Skills: • Strong math and analytical skills • Proficiency in Microsoft Word, Excel, Outlook, and other software applications for data retrieval, spreadsheet creation, and reporting. • Ability to accurately enter, retrieve, and analyze data. Professional Standards: • Must always maintain confidentiality. Communication Skills: • Ability to communicate effectively, appropriately, and professionally in both written and verbal formats with coworkers, supervisors, customers, and vendors. • Ability to effectively communicate program requirements and eligibility guidelines. Responsibilities and Duties: Customer Service • Conduct client intake interviews and eligibility assessments. • Respond to customer inquiries and explain program requirements and eligibility guidelines. • Assist customers in crisis situations with professionalism and empathy. • Utilize agency and state software systems to provide services. • Answer and route telephone calls, provide assistance to customers at the main office and/or other service locations as needed, and ensure a positive customer service experien
Read the full description and requirements on the original posting.
Tailor your resume for this Customer Service Rep role
SOUTHERN MARYLAND TRI-COUNTY COMMUNITY ACTION COMMITTEE INC and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Hughesville, Maryland) clear. For customer service roles like this one, recruiters commonly scan for:
- Zendesk
- CRM
- Conflict Resolution
- CSAT/NPS
- Onboarding
- Ticketing
- Live Chat
- Retention
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Build a matching resume — freeFrequently asked questions
Is the Customer Service Rep role at SOUTHERN MARYLAND TRI-COUNTY COMMUNITY ACTION COMMITTEE INC remote?
This role is based in Hughesville, Maryland. Check the original posting for any hybrid or remote flexibility.
What does the Customer Service Rep role at SOUTHERN MARYLAND TRI-COUNTY COMMUNITY ACTION COMMITTEE INC pay?
The listed pay is 19–23.96. Salaries vary with experience and location — treat this as a guide and confirm on the original posting.
How do I apply for this Customer Service Rep job?
Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.
How do I tailor my resume for this Customer Service Rep role?
Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.
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