Industrial Customer Support & Logistics Specialist
Singer Industrial
Golden Acres, Harris County37k–37k
Posted 9 hours ago
Customer Service Specialist
Acme Paper & Supply Co., Inc.
Jessup, Marylandfull-time20–22Posted 4 days ago
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About this role
Customer Service Specialist Come work for Acme Paper & Supply! We are a long-time successful, family-owned distributor of paper products, food service packaging, restaurant equipment and industrial packaging products serving the mid-Atlantic region. Our customers include stadiums, hospitals, popular local attractions, restaurants, schools and other businesses. This position is located in our corporate office in Jessup, MD. It is an in office position with a schedule of Monday - Friday, 8:30am - 5pm with possibility of a hybrid schedule after 1 year. If you have experience providing customers with phone support including troubleshooting problems and solutions for order problems and good computer skills, this could be a great job for you! ******We are not considering applicants who only have retail or call center experience. Your customer service skills must be more advanced including active listening, relationship building and troubleshooting. Responsibilities: • Responsible to provide excellent service to assigned clients and ensure their needs are consistently met. This involves continual relationship building and accountability. • Verifies orders in the software or receives telephone, email or fax orders from customers or sales people. • Coordinates and interacts with other departments including the warehouse, sales, other client services personnel, purchasing and accounting to ensure efficient and accurate processing of customer orders. • Resolves issues relating to delivery and inventory. • Assist sales to meet the expectations of our customers by providing required information to sales or direct conversation and interface with the customer. • Coordinate information regarding orders for customers pertaining to estimated dates of delivery, back orders, direct shipments, or shortages. • Assist in finalizing billings of vendor to client shipments, processing credit memos and performing mass price increase uploads. Qualifications: • Above average data entry skills a
Read the full description and requirements on the original posting.
Tailor your resume for this Customer Service Specialist role
Acme Paper & Supply Co., Inc. and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Jessup, Maryland) clear. For customer service roles like this one, recruiters commonly scan for:
- Zendesk
- CRM
- Conflict Resolution
- CSAT/NPS
- Onboarding
- Ticketing
- Live Chat
- Retention
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Build a matching resume — freeFrequently asked questions
Is the Customer Service Specialist role at Acme Paper & Supply Co., Inc. remote?
This role is based in Jessup, Maryland. Check the original posting for any hybrid or remote flexibility.
What does the Customer Service Specialist role at Acme Paper & Supply Co., Inc. pay?
The listed pay is 20–22. Salaries vary with experience and location — treat this as a guide and confirm on the original posting.
How do I apply for this Customer Service Specialist job?
Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.
How do I tailor my resume for this Customer Service Specialist role?
Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.
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