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Performance Measurement & Business Intelligence Support
General Dynamics Information Technology
Washington, District of Columbiafull-timePosted 2 days ago
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About this role
Position Summary The Performance Management Analyst III designs, builds, and maintains the measures, dashboards, and reports that show how a DHS agency's national cyber operations center is performing. The analyst turns operational and program data into clear information on readiness, workload, timeliness, and quality for leadership. The analyst owns the center's performance measurement framework and recurring performance reporting, and helps measure the effect of modernization and AI-enabled tools on the mission. The role also supports discovery and procedure refinement, trains staff, maintains performance knowledge resources, and sustains reliable reporting during normal and surge operations. Key Responsibilities Discovery and Procedure Support • Support initial discovery through stakeholder interviews and assessments of existing KPIs, dashboards, reporting workflows, data sources, and readiness measures. Document needs, capability gaps, dependencies, and constraints, and recommend prioritized improvements. • Develop, update, and maintain performance measurement and reporting procedures, including data collection, calculation, validation, escalation, and publication steps. • Partner with the Business Analysts and operational process owners to refine mission-performance procedures and escalation workflows. Provide analytical evidence, support testing of proposed changes, and validate their effect on mission performance. Performance Measurement Framework • Develop and maintain the KPI framework, including definitions, data sources, baselines, and targets. • Define measures for intake and triage timeliness against service levels, mean time to detect and respond, escalation timeliness, case closure, product timeliness, and staffing and training readiness. • Document calculation rules so every measure is repeatable and auditable. • Develop and maintain stakeholder satisfaction measures, including feedback collection methods, reporting frequency, analysis, and recommend
Read the full description and requirements on the original posting.
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General Dynamics Information Technology and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Washington, District of Columbia) clear. For data & analytics roles like this one, recruiters commonly scan for:
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Is the Performance Measurement & Business Intelligence Support role at General Dynamics Information Technology remote?
This role is based in Washington, District of Columbia. Check the original posting for any hybrid or remote flexibility.
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