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Customer Service Associate

Dollar Tree

Hornell, New Yorkpart-timePosted 2 days ago

Free to start — build an ATS-friendly resume that matches this listing, no sign-up required.

About this role

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: • Assist customers with questions and recommendations • Manage sales transactions while working assigned cash register • Maintain security of cash and protect company assets • Keep the store well-stocked, and recover merchandise • Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards • Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders • Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable • Other duties as assigned* Skills and Experience: • High school diploma or equivalent is preferred • Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred • Ability to follow instructions and interpret operational documents is required • Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting • Excellent customer service and relationship management skills are required • Strong organizational and communication skills are required • Strong problem-solving and decision-making skills are required Perks and Benefits: We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: • Employee Assistance Program • Retirement plans • Educational Assistance • And much more! We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all background

Read the full description and requirements on the original posting.

Tailor your resume for this Customer Service Associate role

Dollar Tree and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Hornell, New York) clear. For customer service roles like this one, recruiters commonly scan for:

  • Zendesk
  • CRM
  • Conflict Resolution
  • CSAT/NPS
  • Onboarding
  • Ticketing
  • Live Chat
  • Retention

Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.

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Frequently asked questions

Is the Customer Service Associate role at Dollar Tree remote?

This role is based in Hornell, New York. Check the original posting for any hybrid or remote flexibility.

How do I apply for this Customer Service Associate job?

Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.

How do I tailor my resume for this Customer Service Associate role?

Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.

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Listing sourced via Dollar Tree Careers. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.