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Customer Service Representative - Laboratory Billing

Sentara Health

Norfolk, Virginiafull-timePosted 9 hours ago

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About this role

City/State Norfolk, VA Work Shift First (Days) Overview: Sentara Health is hiring a customer service representative to work full time days with the billing and client services department in the consolidated lab. A customer service representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Education • High School education (required) Experience • Medical Terminology (preferred) • Customer Service • Data Entry • Epic Beaker (preferred) keywords: laboratory services, customer service We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.65 - $30.78 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 4

Read the full description and requirements on the original posting.

Tailor your resume for this Customer Service Representative - Laboratory Billing role

Sentara Health and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Norfolk, Virginia) clear. For science & research roles like this one, recruiters commonly scan for:

  • Lab Techniques
  • Data Analysis
  • GLP/GMP
  • PCR/Assays
  • Instrumentation
  • Research Design
  • Technical Writing
  • Quality Control

Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.

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Frequently asked questions

Is the Customer Service Representative - Laboratory Billing role at Sentara Health remote?

This role is based in Norfolk, Virginia. Check the original posting for any hybrid or remote flexibility.

How do I apply for this Customer Service Representative - Laboratory Billing job?

Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.

How do I tailor my resume for this Customer Service Representative - Laboratory Billing role?

Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills science & research recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.

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Listing sourced via LinkedIn. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.