Resume Tailr

Cloud Operations and Customer Support Engineer Jr

Meridian Systematics

Springfield, Virginiafull-time105k–140kPosted 8/19/2026
Tailor my resume for this jobApply on company site

Free to start — build an ATS-friendly resume that matches this listing, no sign-up required.

About this role

Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • Paid time off • Parental leave • Training & development Cloud Operations and Customer Support Engineer, Jr. Location: Springfield, VA or St. Louis, MO Position Summary As part of the Continuous Operations Release Environment (CORE) team, the Junior Cloud Operations and Customer Support Engineer delivers reliable, cost-effective AWS cloud solutions to enterprise clients. This role balances hands-on infrastructure maintenance and real-time application monitoring with high-touch technical customer support in a fast-paced environment. Key Responsibilities • Cloud Infrastructure Maintenance: Proactively monitor, maintain, and optimize AWS cloud environments to ensure high availability, performance, and scalability. • Technical Customer Support: Provide tier-level technical support, troubleshoot customer issues, and deliver responsive service for cloud users. • Application & System Monitoring: Track application performance and supporting infrastructure metrics to rapidly identify, report, and resolve availability or scaling bottlenecks. • Cross-Functional Collaboration: Partner with engineering, DevOps, and delivery teams to assist clients with enterprise application consumption in the cloud. Required Qualifications • Citizenship: U.S. Citizenship required. • Experience: 2+ years of IT experience centered on AWS cloud operations, Linux administration, and technical support. • Education: Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience. • Cloud & Linux: Hands-on proficiency with AWS services and enterprise Linux distributions (RedHat, CentOS). • DevOps & Agile: Familiarity with Agile/Scrum workflows and CI/CD tools (GitLab CI, Nexus). • Troubleshooting & Communication: Strong analytical problem-solving skills with the ability to communicate complex technical details to clients and team members clearly.

Read the full description and requirements on the original posting.

Tailor your resume for this Cloud Operations and Customer Support Engineer Jr role

Meridian Systematics and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Springfield, Virginia) clear. For customer service roles like this one, recruiters commonly scan for:

  • Zendesk
  • CRM
  • Conflict Resolution
  • CSAT/NPS
  • Onboarding
  • Ticketing
  • Live Chat
  • Retention

Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.

Build a matching resume — free

Frequently asked questions

Is the Cloud Operations and Customer Support Engineer Jr role at Meridian Systematics remote?

This role is based in Springfield, Virginia. Check the original posting for any hybrid or remote flexibility.

What does the Cloud Operations and Customer Support Engineer Jr role at Meridian Systematics pay?

The listed pay is 105k–140k. Salaries vary with experience and location — treat this as a guide and confirm on the original posting.

How do I apply for this Cloud Operations and Customer Support Engineer Jr job?

Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.

How do I tailor my resume for this Cloud Operations and Customer Support Engineer Jr role?

Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.

Similar customer service jobs

  • Work From Home - Bilingual Client Services Representative

    AO Garcia Agency

    Middletown, New Castle County68k–68k

    Posted 8/25/2026

  • Customer Service Associate

    Walgreens

    Bellevue, King County33k–33k

    Posted 8/25/2026

  • Technical Support Engineer Installer with Security Clearance

    Amentum

    Engleside, Fairfax County58k–58k

    Posted 8/25/2026

  • Technical Support Engineer with Security Clearance

    SAAB, INC

    East Syracuse, Onondaga County77k–77k

    Posted 8/25/2026

See all customer service jobs →

Listing sourced via Indeed. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.