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Onsite Client Operations Manager - Virgina - DC region

Verisma

Washington, District of Columbiafull-time55k–70kPosted 2 days ago

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About this role

Summary of Position: Under the direction of the Director of Client Operations and the general instruction of the primary Facility Contact at various facilities, the Client Operations Manager is responsible for the efficient operation of assigned accounts. In addition, the Client Operations Manager will also assist in training, staffing, and providing coverage at various sites. This is not a remote position and on-site attendance at accounts is required. Duties & Responsibilities: • Responsible for meeting facility revenue goals on a consistent basis • Answers day-to-day questions posed by clients and Release of Information Specialists (ROIS) • Identifies and recommends opportunities to increase productivity • Complies with all release of information related functions, as stipulated by service agreement. • Prepares weekly dashboard and month-end Operational performance reports • Monitors productivity and quality to ensure high customer service satisfaction • Assists the Director of Client Operations in the training and evaluation of ROIS staff, both onsite and remote. • Assists in selecting, interviewing, hiring, training and terminating of employees • Participates in counseling sessions of site personnel and makes disciplinary or termination recommendations, when necessary • Manages scheduling of onsite staff to include time off requests and payroll approval • Distributes work to local site personnel and assists remote supervisors with the coordination of workflow. Will be expected to provide physical coverage at various sites when workload dictates. • Maintains confidentiality by keeping all information seen and heard in the facility secure • Provides input into the review and revision of site procedure • Performs quality reviews and site evaluations as required by clients • Reviews release of information requests for validity according to applicable state or federal statutes; returns inappropriate authorizations and requests to the requester • Looks up medical rec

Read the full description and requirements on the original posting.

Tailor your resume for this Onsite Client Operations Manager - Virgina - DC region role

Verisma and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Washington, District of Columbia) clear. For operations & admin roles like this one, recruiters commonly scan for:

  • Project Management
  • Excel
  • Process Improvement
  • Scheduling
  • Vendor Management
  • SOP Development
  • Data Entry
  • Coordination

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Frequently asked questions

Is the Onsite Client Operations Manager - Virgina - DC region role at Verisma remote?

This role is based in Washington, District of Columbia. Check the original posting for any hybrid or remote flexibility.

What does the Onsite Client Operations Manager - Virgina - DC region role at Verisma pay?

The listed pay is 55k–70k. Salaries vary with experience and location — treat this as a guide and confirm on the original posting.

How do I apply for this Onsite Client Operations Manager - Virgina - DC region job?

Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.

How do I tailor my resume for this Onsite Client Operations Manager - Virgina - DC region role?

Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills operations & admin recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.

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Listing sourced via Indeed. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.