Remote Customer Service Representatives - Prescription Savings Programs
NexRep
Hudson, Hillsborough CountyRemote58k–58k
Posted 20 hours ago
Customer Service Representative - King of Prussia
Nordstrom
King of Prussia, Pennsylvaniafull-timePosted 10 days ago
Free to start — build an ATS-friendly resume that matches this listing, no sign-up required.
About this role
Job Description Do you get energized by connecting with people and finding creative ways to help? In this role, you'll be at the heart of the Nordstrom customer experience by providing friendly service, resolving returns, supporting order pickup, processing transactions accurately, and even mentoring new employees on the register. Every interaction is yours to own, and your ability to build trust with customers and teammates is what makes you stand out. A day in the life… • Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries • Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions‑focused approach • Accurately process transactions and ticketing using POS and store systems to support inventory accuracy • Build relationships with teammates and contribute to a positive, team-focused environment • Protect the security and privacy of customer information through education, compliance and resolution of issues • Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience • Hours vary based on business needs, including evenings and weekends You own this if you have… • Strong ability to build relationships with customers, peers, and leaders • Proficiency in multiple operating systems such as MS Windows, iOS and Android • Clear, effective communication and strong interpersonal skills • Ability to train and deliver POS/register training to support onboarding of new hires • Ability to prioritize multiple tasks in a fast-paced environment • Strong ownership, accountability, and follow-through • Physical Requirements: • Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers. • Frequent use of hands
Read the full description and requirements on the original posting.
Tailor your resume for this Customer Service Representative - King of Prussia role
Nordstrom and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (King of Prussia, Pennsylvania) clear. For customer service roles like this one, recruiters commonly scan for:
- Zendesk
- CRM
- Conflict Resolution
- CSAT/NPS
- Onboarding
- Ticketing
- Live Chat
- Retention
Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.
Build a matching resume — freeFrequently asked questions
Is the Customer Service Representative - King of Prussia role at Nordstrom remote?
This role is based in King of Prussia, Pennsylvania. Check the original posting for any hybrid or remote flexibility.
How do I apply for this Customer Service Representative - King of Prussia job?
Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.
How do I tailor my resume for this Customer Service Representative - King of Prussia role?
Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.
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Listing sourced via Careers At Nordstrom. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.