Incident Manager
General Dynamics Information Technology
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About this role
Job Description: Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able To Obtain: Top Secret Public Trust/Other Required: None Job Family: Cyber and IT Risk Management Skills: Job Qualifications: Incident Management, Incident Resolution, Innovation Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: Transform technology into opportunity as an Incident Manager with GDIT. A career in IT means connecting and enhancing the systems that matter most. As an Incident Manager, you are the foundation of our overall approach to executive IT support. At GDIT, people are our differentiator. As an Incident Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on an Incident Manager joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better. HOW AN INCIDENT MANAGER WILL MAKE AN IMPACT: • Manage the lifecycle of all unplanned interruptions, malfunctions, and quality reductions of IT services. • Act as a key member of the quality control process by receiving issues through a triage process and routing them to the appropriate technicians. • Define the process for how the team should work when handling incidents and following protocols. • Use technical knowledge and experience to make appropriate decisions regarding incident resolution and service restoration. • Assist technicians with troubleshooting and provide guidance based on professional expertise. • Log all service request and incident details to ensure accurate record-keeping. • Restore provided IT services to normal operation as quickly as possible. • Report major system issues to upper management to maintain visibility on critical malfunctions. WHAT YOU’LL NEED TO SUCCEED: • Required Experience: BA/BS (or equiv
Read the full description and requirements on the original posting.
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Is the Incident Manager role at General Dynamics Information Technology remote?
This role is based in Washington, District of Columbia. Check the original posting for any hybrid or remote flexibility.
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