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Business Contact/Operations Manager

Flagstone Peak Logistics

Lincoln, Nebraskafull-time75k–85kPosted 8 days ago
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About this role

Lead Business Contact (Lead BC) – FedEx Ground Contractor Summary An established FedEx Ground independent service provider in Lincoln, Nebraska, is seeking an experienced Lead Business Contact (Lead BC) to oversee daily pickup and delivery operations. This is a senior operational leadership position responsible for driver management, route performance, safety compliance, fleet oversight, and overall operational efficiency. The operation has an experienced Business Contact already on staff who will report directly to the Lead BC, providing an established management structure and additional support for daily operations. The ideal candidate is a proven FedEx Ground leader who understands the demands of the pickup and delivery business, takes ownership of operational performance, and can effectively manage both people and processes. Previous experience as a FedEx Ground Business Contact is required. Key Responsibilities Operations Management • Direct daily pickup and delivery operations, ensuring routes are properly staffed, dispatched, and completed. • Oversee route planning, Delivery Route Optimization (DRO), and dispatch operations. • Monitor service performance, productivity, and operational efficiency. • Resolve staffing shortages, vehicle breakdowns, and service disruptions. • Develop strategies to improve route efficiency, service performance, and profitability. • Maintain operational readiness during peak season and high-volume periods. Leadership & Employee Management • Directly supervise and manage an existing Business Contact. • Lead driver recruiting, hiring, onboarding, training, and retention efforts. • Oversee employee scheduling, attendance, productivity, and performance. • Conduct employee evaluations, coaching, and corrective action as needed. • Establish clear expectations and accountability throughout the operation. • Develop a positive, professional, and safety-focused workplace culture. Safety & Compliance • Oversee compliance with applicable DOT r

Read the full description and requirements on the original posting.

Tailor your resume for this Business Contact/Operations Manager role

Flagstone Peak Logistics and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Lincoln, Nebraska) clear. For operations & admin roles like this one, recruiters commonly scan for:

  • Project Management
  • Excel
  • Process Improvement
  • Scheduling
  • Vendor Management
  • SOP Development
  • Data Entry
  • Coordination

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Frequently asked questions

Is the Business Contact/Operations Manager role at Flagstone Peak Logistics remote?

This role is based in Lincoln, Nebraska. Check the original posting for any hybrid or remote flexibility.

What does the Business Contact/Operations Manager role at Flagstone Peak Logistics pay?

The listed pay is 75k–85k. Salaries vary with experience and location — treat this as a guide and confirm on the original posting.

How do I apply for this Business Contact/Operations Manager job?

Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.

How do I tailor my resume for this Business Contact/Operations Manager role?

Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills operations & admin recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.

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Listing sourced via Indeed. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.