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Senior Conversation Designer, Devices & Services Design Group

Amazon.com Services LLC

Arlington, Virginiafull-time138k–186kPosted 10 days ago

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About this role

DESCRIPTION Application deadline: Oct 14, 2026 Want to transform how Alexa+ makes life easier and more enjoyable? The Alexa+ Devices & Services Design Group is seeking a Senior Conversational AI Experience Designer to create and shape conversational interactions that leverage the power of Alexa+. In this role you will define voice, tone, and language guidelines that shape how Alexa+ communicates with customers — creating conversational specifications, writing prompts, authoring evaluation guidelines, and annotating data to identify patterns in model behavior. To thrive in this role, you must be a pioneer with an inventor's spirit and have a strong understanding of language. You can work quickly, handling several projects. You will work side-by-side with UX designers, user researchers, product, science, and engineering to identify, define, and implement solutions that exceed the customer experience bar. You must excel at communicating your designs, creatively and effectively, to the larger team and driving that vision into solid design deliverables. You must have a solid understanding of conversation design fundamentals. You will have an enormous opportunity to impact the customer experience, design, and implementation of features that will be used by millions of people every day. We're looking for people who are passionate about innovating on behalf of customers, demonstrate a high degree of ownership, and want to have fun while they make history. Key job responsibilities • Create world-class, user-centered conversation design definitions and specifications with consideration of market research, business requirements, customer feedback, and usability findings • Translate business requirements into use cases and high-level customer experience requirements • Design the architecture and interaction flow of conversation experiences, including multi-turn dialogues, context carryover, error recovery, escalation paths, and graceful fallback strategies • Write and iterate o

Read the full description and requirements on the original posting.

Tailor your resume for this Senior Conversation Designer, Devices & Services Design Group role

Amazon.com Services LLC and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Arlington, Virginia) clear. For product & design roles like this one, recruiters commonly scan for:

  • Figma
  • User Research
  • Roadmapping
  • A/B Testing
  • Prototyping
  • SQL
  • Agile
  • Wireframing

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Frequently asked questions

Is the Senior Conversation Designer, Devices & Services Design Group role at Amazon.com Services LLC remote?

This role is based in Arlington, Virginia. Check the original posting for any hybrid or remote flexibility.

What does the Senior Conversation Designer, Devices & Services Design Group role at Amazon.com Services LLC pay?

The listed pay is 138k–186k. Salaries vary with experience and location — treat this as a guide and confirm on the original posting.

How do I apply for this Senior Conversation Designer, Devices & Services Design Group job?

Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.

How do I tailor my resume for this Senior Conversation Designer, Devices & Services Design Group role?

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Listing sourced via Indeed. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.