Customer Service Representative | Remote Career
AIL
Omaha, Douglas CountyRemotefulltime49k–49k
Posted 8 hours ago
Call Center Service Advocate I - Remote
CVS Health
full-timePosted 2 days ago
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About this role
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Company: Oak Street Health Title: Contact Center Service Advocate I Location: Remote Role Description: The CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients. The CC Service Advocate is responsible for providing exceptional customer service by scheduling patient appointments efficiently and accurately. This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience. Core Responsibilities: • Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments. • Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns. • Data Entry: Accurately enter patient information and appointment details into the scheduling system. • Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively. • Problem Resolution: Address and resolve any scheduling conflicts or issues promptly. • Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations. • Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients. • Documentation: Maintain accurate records of all interactions and transactions with patients. • Other duties or special projects as assigned. Working Conditions: • Environment: Remote office setting with a fo
Read the full description and requirements on the original posting.
Tailor your resume for this Call Center Service Advocate I - Remote role
CVS Health and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses. For customer service roles like this one, recruiters commonly scan for:
- Zendesk
- CRM
- Conflict Resolution
- CSAT/NPS
- Onboarding
- Ticketing
- Live Chat
- Retention
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Build a matching resume — freeFrequently asked questions
Is the Call Center Service Advocate I - Remote role at CVS Health remote?
The listing doesn't specify a location — check the original posting for details.
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Listing sourced via CVS Health Careers. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.