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Bereavement Customer Service Advisor (Banking)

Cpl

Limerickfull–timePosted 8/21/2026
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About this role

Bereavement Customer Service Advisor (Banking) – Limerick CPL are partners to a leading brand in the Banking industry and have enviable opportunities available to Experienced Customer Service professionals who want to kick start their career in a professional, forward focused and customer centric environment. This is a full-time 9-month contract as a “Bereavement Customer Service Advisor” with Bank of Ireland in Limerick, 9am-5pm. Role • Deliver a superior and empathetic service as befitting a service centre of excellence, to our bereaved customers and to representatives of our customers who have died, including solicitors, executors, administrators and branch personnel • Taking ownership and Responsibility for resolution of customer issues • Receiving inbound calls / call transfers from colleagues dealing with customers as well as from Solicitors • Being able to empathise with the customer's circumstances whilst listening carefully to what the customer/representative needs. • Ensuring that personal compliance with the Group, ROI Risk and Compliance policies, Regulatory requirements, and local business unit policies and controls is achieved through the day to day activities associated with this role. • You will based in Limerick. You’ll be dealing with issues related to deceased customers, being the first point of contact for the family or solicitor. • The working days and hours are from 9am to 5pm and the phone line hours are from 9.30am to 4.30pm. • While you are an employee of Cpl’s you are managed day to day by Bank of Ireland and made to feel very much part of the team. • Exceptional attention to detail is an essential requirement for this role. The successful candidate must be comfortable working within highly complex operational processes, where each case can be unique and requires careful assessment and judgement. The bereavement process involves navigating multiple banking systems, interpreting varied customer circumstances, and ensuring accurate execution

Read the full description and requirements on the original posting.

Tailor your resume for this Bereavement Customer Service Advisor (Banking) role

Cpl and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Limerick) clear. For customer service roles like this one, recruiters commonly scan for:

  • Zendesk
  • CRM
  • Conflict Resolution
  • CSAT/NPS
  • Onboarding
  • Ticketing
  • Live Chat
  • Retention

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Frequently asked questions

Is the Bereavement Customer Service Advisor (Banking) role at Cpl remote?

This role is based in Limerick. Check the original posting for any hybrid or remote flexibility.

How do I apply for this Bereavement Customer Service Advisor (Banking) job?

Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.

How do I tailor my resume for this Bereavement Customer Service Advisor (Banking) role?

Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.

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Listing sourced via Cpl. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.