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Customer Care Operations Lead

The Warehouse Group

Auckland, North IslandPosted 8/14/2026
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About this role

Job Description We are now looking for a Customer Care Operations Lead to drive operational excellence, workforce planning, reporting, and continuous improvement across Customer Care function. This is a unique opportunity for a people-focused leader who enjoys combining data, planning, operational problem-solving to deliver exceptional customer outcomes. What you'll be doing: Lead, coach and develop our Auckland-based customer care operations team (circa 8 team members) Drive the day-to-day ope…

Read the full description and requirements on the original posting.

Tailor your resume for this Customer Care Operations Lead role

The Warehouse Group and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Auckland, North Island) clear. For customer service roles like this one, recruiters commonly scan for:

  • Zendesk
  • CRM
  • Conflict Resolution
  • CSAT/NPS
  • Onboarding
  • Ticketing
  • Live Chat
  • Retention

Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.

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Frequently asked questions

Is the Customer Care Operations Lead role at The Warehouse Group remote?

This role is based in Auckland, North Island. Check the original posting for any hybrid or remote flexibility.

How do I apply for this Customer Care Operations Lead job?

Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.

How do I tailor my resume for this Customer Care Operations Lead role?

Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.

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Listing sourced via Adzuna. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.