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Groups Reservations Agent

IHG

Adelaide, Adelaide RegionPosted 8/14/2026
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About this role

InterContinental Adelaide is looking for a Group Reservations Agent to manage group bookings post-contracting through to post stay reconciliation. This role will be based in reservations, but work closely with the Sales, Revenue and Operations teams to ensure all group bookings and group needs run smoothly from end to end. This role is important in protecting hotel revenue, managing room availability, and supporting efficient hotel operations. Your Day to day: Manage group bookings post-contra…

Read the full description and requirements on the original posting.

Tailor your resume for this Groups Reservations Agent role

IHG and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Adelaide, Adelaide Region) clear. For customer service roles like this one, recruiters commonly scan for:

  • Zendesk
  • CRM
  • Conflict Resolution
  • CSAT/NPS
  • Onboarding
  • Ticketing
  • Live Chat
  • Retention

Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.

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Frequently asked questions

Is the Groups Reservations Agent role at IHG remote?

This role is based in Adelaide, Adelaide Region. Check the original posting for any hybrid or remote flexibility.

How do I apply for this Groups Reservations Agent job?

Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.

How do I tailor my resume for this Groups Reservations Agent role?

Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.

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Listing sourced via Adzuna. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.