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Member Experience Officer

Macquarie University

AustraliaPosted 8/14/2026
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About this role

PRIMARY DETAIL An exciting and fast-paced customer service role based in a busy gym that contributes to a great experience for our members. Our Member Experience team is a key function within our centre. As one of our Member Experience Officers you will be: Providing a consistent and high level of service to members and guests to drive acquisition and member retention. Responding to and actioning customer queries in-person, over the phone and via email. Executing acquisition and retention strat…

Read the full description and requirements on the original posting.

Tailor your resume for this Member Experience Officer role

Macquarie University and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Australia) clear. For customer service roles like this one, recruiters commonly scan for:

  • Zendesk
  • CRM
  • Conflict Resolution
  • CSAT/NPS
  • Onboarding
  • Ticketing
  • Live Chat
  • Retention

Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.

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Frequently asked questions

Is the Member Experience Officer role at Macquarie University remote?

This role is based in Australia. Check the original posting for any hybrid or remote flexibility.

How do I apply for this Member Experience Officer job?

Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.

How do I tailor my resume for this Member Experience Officer role?

Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.

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Listing sourced via Adzuna. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.