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Complaint Specialist

Phaidon EPM London

Ilfracombe, Devonfulltime33k–33kPosted 8/14/2026

Free to start — build an ATS-friendly resume that matches this listing, no sign-up required.

About this role

9-Month Initial Contract | Strong Likelihood of Extension Full-Time (37.5 hours per week) On-Site Preferred: 4-5 Days per Week in Ilfracombe Start Date: September (Preferred) We are seeking a Customer Interaction Officer (CIO) to join a busy and highly collaborative Customer Complaint Handling team. This role sits at the heart of the customer experience, acting as the key link between customers and internal teams throughout the complaint investigation process. You will be responsible for managi…

Read the full description and requirements on the original posting.

Tailor your resume for this Complaint Specialist role

Phaidon EPM London and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Ilfracombe, Devon) clear. For customer service roles like this one, recruiters commonly scan for:

  • Zendesk
  • CRM
  • Conflict Resolution
  • CSAT/NPS
  • Onboarding
  • Ticketing
  • Live Chat
  • Retention

Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.

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Frequently asked questions

Is the Complaint Specialist role at Phaidon EPM London remote?

This role is based in Ilfracombe, Devon. Check the original posting for any hybrid or remote flexibility.

What does the Complaint Specialist role at Phaidon EPM London pay?

The listed pay is 33k–33k. Salaries vary with experience and location — treat this as a guide and confirm on the original posting.

How do I apply for this Complaint Specialist job?

Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.

How do I tailor my resume for this Complaint Specialist role?

Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.

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Listing sourced via Adzuna. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.