Work From Home - Bilingual Client Services Representative
AO Garcia Agency
Middletown, New Castle County68k–68k
Posted 8/25/2026
Contact Center Specialist II, Workforce Management
KAISER
Corona, Riverside County74k–74kPosted 8/15/2026
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About this role
Job Summary: In addition to the responsibilities listed below, this position is responsible for maintaining key performance indicators (KPIs) in a contact center(s) and/or region(s) by monitoring volume of contacts and staffing requirements and making adjustments to meet KPIs, with minimal guidance; tracking adherence to schedules and escalating any net staffing gaps caused by absences or offline exceptions; reviewing and sharing metrics with senior team members; ensuring all policies and proce…
Read the full description and requirements on the original posting.
Tailor your resume for this Contact Center Specialist II, Workforce Management role
KAISER and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Corona, Riverside County) clear. For customer service roles like this one, recruiters commonly scan for:
- Zendesk
- CRM
- Conflict Resolution
- CSAT/NPS
- Onboarding
- Ticketing
- Live Chat
- Retention
Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.
Build a matching resume — freeFrequently asked questions
Is the Contact Center Specialist II, Workforce Management role at KAISER remote?
This role is based in Corona, Riverside County. Check the original posting for any hybrid or remote flexibility.
What does the Contact Center Specialist II, Workforce Management role at KAISER pay?
The listed pay is 74k–74k. Salaries vary with experience and location — treat this as a guide and confirm on the original posting.
How do I apply for this Contact Center Specialist II, Workforce Management job?
Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.
How do I tailor my resume for this Contact Center Specialist II, Workforce Management role?
Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.
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Listing sourced via Adzuna. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.