Lead Mechanical Engineer, Hardware Test (X-BAT) (R5271) with Security Clearance
Shield AI Inc
Times Square, King County136k–136k
Posted 8/25/2026
Staff Technical Escalations Manager
Outreach
Atlanta, Fulton Countyfulltime95k–145kPosted 8/23/2026
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About this role
About the Team: The Escalations and Supportability team is part of the Outreach Support organization and is focused on reducing customer and internal friction by building predictable, data-driven processes that improve both customer outcomes and internal coordination. We partner closely with Product, Engineering, and Customer Success to manage critical incidents, prevent recurrences, and drive long-term improvements in product quality and supportability. The team also owns the incident manageme…
Read the full description and requirements on the original posting.
Tailor your resume for this Staff Technical Escalations Manager role
Outreach and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Atlanta, Fulton County) clear. For engineering roles like this one, recruiters commonly scan for:
- AutoCAD
- SolidWorks
- MATLAB
- Project Management
- GD&T
- PLC
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Build a matching resume — freeFrequently asked questions
Is the Staff Technical Escalations Manager role at Outreach remote?
This role is based in Atlanta, Fulton County. Check the original posting for any hybrid or remote flexibility.
What does the Staff Technical Escalations Manager role at Outreach pay?
The listed pay is 95k–145k. Salaries vary with experience and location — treat this as a guide and confirm on the original posting.
How do I apply for this Staff Technical Escalations Manager job?
Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.
How do I tailor my resume for this Staff Technical Escalations Manager role?
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