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Customer Service - Mortgage Web Applications

FICS, Inc.

Addison, Dallasfulltime98k–98kPosted 3 days ago
Tailor my resume for this jobApply on company site

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About this role

FICS® is searching for an enthusiastic Web Applications System Support team member to join its FICS Team of employees who support its customers navigate through the online mortgage process. A System Support team member at FICS is the first in line to provide high-quality web applications system support, to help disentangle the mortgage process for our clients. Each communication directly affects the efficiency of our customers’ operations and their success. System Support team members communica…

Read the full description and requirements on the original posting.

Tailor your resume for this Customer Service - Mortgage Web Applications role

FICS, Inc. and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Addison, Dallas) clear. For customer service roles like this one, recruiters commonly scan for:

  • Zendesk
  • CRM
  • Conflict Resolution
  • CSAT/NPS
  • Onboarding
  • Ticketing
  • Live Chat
  • Retention

Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.

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Frequently asked questions

Is the Customer Service - Mortgage Web Applications role at FICS, Inc. remote?

This role is based in Addison, Dallas. Check the original posting for any hybrid or remote flexibility.

What does the Customer Service - Mortgage Web Applications role at FICS, Inc. pay?

The listed pay is 98k–98k. Salaries vary with experience and location — treat this as a guide and confirm on the original posting.

How do I apply for this Customer Service - Mortgage Web Applications job?

Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.

How do I tailor my resume for this Customer Service - Mortgage Web Applications role?

Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.

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Listing sourced via Adzuna. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.