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APIE - Customer Service Advisor 35 hours per week

AXA

Athlone, Co. Westmeathfull–timePosted 8/21/2026
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About this role

Join Our Team as a Customer Service Advisor in Athlone ! Are you passionate about providing exceptional support and making a real difference in people's lives? AXA Assistance is seeking dedicated full time Customer Service Advisors to provide advice to customers and /partners in the provision of emergency vehicle/home assistance services, supporting customers across Ireland, the UK, and beyond. At AXA Assistance, we’re committed to being there for our customers whenever they need us—every day of the week. That’s why we need dedicated, flexible team members to join our Customer Centre in Athlone where we offer; • A predictable, set roster so you’ll always know your schedule in advance • 35 hours per week, operating between the hours 7am and 10pm, with shifts spread across the week, including every second weekend • After completing your training and gaining confidence in your role, there’s an exciting opportunity to work in a hybrid model, combining office and remote work • Approximate start date is likely to be 28th of September 2026 • Candidates must be available to attend training on-site in Athlone, 9am to 5pm Monday to Friday for approximately 4 weeks What you’ll be doing: • Deliver compassionate and professional assistance to customers experiencing vehicle breakdowns, home emergencies, and other urgent situations • Coordinate seamlessly with our trusted network of suppliers and contractors across Ireland, the UK, and internationally to ensure swift and effective service • Communicate clearly and empathetically with customers and partners, guiding them through challenging situations with confidence • Manage operations efficiently, ensuring compliance with safety standards and regulations • Keep detailed records and follow up to guarantee customer satisfaction and continuous service improvement ​What you’ll bring: • Excellent customer service skills • Excellent telephone manner • Appropriate qualifications / accreditations (where necessary) • Excellent written and

Read the full description and requirements on the original posting.

Tailor your resume for this APIE - Customer Service Advisor 35 hours per week role

AXA and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Athlone, Co. Westmeath) clear. For customer service roles like this one, recruiters commonly scan for:

  • Zendesk
  • CRM
  • Conflict Resolution
  • CSAT/NPS
  • Onboarding
  • Ticketing
  • Live Chat
  • Retention

Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.

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Frequently asked questions

Is the APIE - Customer Service Advisor 35 hours per week role at AXA remote?

This role is based in Athlone, Co. Westmeath. Check the original posting for any hybrid or remote flexibility.

How do I apply for this APIE - Customer Service Advisor 35 hours per week job?

Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.

How do I tailor my resume for this APIE - Customer Service Advisor 35 hours per week role?

Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.

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Listing sourced via AXA Careers. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.