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Operations Manager - Auto Glass Replacement
Pilkington North America Inc.
Springfield, Virginiafull-time72k–78kPosted 14 days ago
Free to start — build an ATS-friendly resume that matches this listing, no sign-up required.
About this role
Purpose: The Service Delivery Manager is responsible for leading all day-to-day warehouse and delivery operations to ensure our Customer Value Proposition is consistently achieved: providing the right glass, safely delivered without fail, on time, and in perfect condition. This role serves as the operational backbone of the location, ensuring that every process, team member, and resource is aligned to deliver exceptional service quality and reliability. The Service Delivery Manager champions a safety-first culture, ensuring every employee follows established safety protocols, glass-handling procedures, and warehouse operational standards. This includes proactive safety leadership, continuous skills development, and strict adherence to all compliance requirements to create a workplace where employees can perform at their best without risk. A core responsibility of the role is to manage the warehouse from a Prime Cost performance perspective, with a strong focus on labor efficiency, productivity, and operational excellence. This includes optimizing labor deployment, maintaining high-quality glass-handling competencies, and ensuring the physical warehouse layout—including bin locations, inventory flow, and staging processes—is designed for maximum efficiency and minimal waste. The Service Delivery Manager is also accountable for driving flawless execution of our 48 Critical Success Processes, ensuring that all critical daily, weekly, and monthly operational routines are completed consistently and to standard. This discipline is essential to sustaining reliable service, predictable performance, and continuous improvement across the operation. Essential Functions: • Re-enforce a safety-first mindset and ensure regulatory compliance. Drive initiatives and a culture that delivers service quality, Employee engagement, Sales, and Managing Operation profit. • Continuously engage with customers to understand the needs of the Customer and develop and execute the value propositi
Read the full description and requirements on the original posting.
Tailor your resume for this Operations Manager - Auto Glass Replacement role
Pilkington North America Inc. and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Springfield, Virginia) clear. For operations & admin roles like this one, recruiters commonly scan for:
- Project Management
- Excel
- Process Improvement
- Scheduling
- Vendor Management
- SOP Development
- Data Entry
- Coordination
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Build a matching resume — freeFrequently asked questions
Is the Operations Manager - Auto Glass Replacement role at Pilkington North America Inc. remote?
This role is based in Springfield, Virginia. Check the original posting for any hybrid or remote flexibility.
What does the Operations Manager - Auto Glass Replacement role at Pilkington North America Inc. pay?
The listed pay is 72k–78k. Salaries vary with experience and location — treat this as a guide and confirm on the original posting.
How do I apply for this Operations Manager - Auto Glass Replacement job?
Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.
How do I tailor my resume for this Operations Manager - Auto Glass Replacement role?
Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills operations & admin recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.
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