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Operations Manager, Metro Integrated Command and Communication Center (MICC)
Washington Metropolitan Area Transit Authority (WMATA)
Alexandria, Virginiafull-timePosted 1 day ago
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About this role
Job Description The Operations Manager, Metro Integrated Command and Communication Center (MICC), will serve as RAIL 1, the highest authority position on the Rail Operations Control Center (ROCC) operations floor. This position leads the ROCC and ensures smooth rail operations 24/7/365 including safe, regular train movements, effective maintenance, clear communications, and on-time performance for passengers. The Operations Manager oversees the whole room and is responsible for determining incident levels, leading incident responses, bridging gaps between separate control center and rail operations functions, ensuring proper flow of information, coordinating resources across departments, and making decisions in accordance with policy and procedures, to prioritize safety and mitigate risk. The Operations Manager leads by example, cultivating an environment of shared purpose and effective collaboration across all functions of the ROCC to promote Metro's best interests. Principal Job Duties • Serves as RAIL 1, leading the ROCC operations floor, including all functions (Rail Traffic Control, Maintenance, and Information). Verbally coordinates responses to incidents between the managers of each ROCC function and fire/police/emergency response liaisons. • Oversees the monitoring of the rail for incidents. Categorizes incidents on the rail by severity and impact, determining the response actions and communications of each function of the ROCC. • Directs and commands each function of the ROCC whenever necessary to ensure that staff adhere to procedures and policies, prioritizing safety. Exercises sound judgement and communicates effectively to proper stakeholders to enable fast execution of decisions. • Connects the different functions on the ROCC floor by verbally facilitating a quick flow of information between the Assistant Operations Managers, Maintenance Managers, and Information Managers. Synchronizes the efforts of these individuals and ensures they receive sufficien
Read the full description and requirements on the original posting.
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Washington Metropolitan Area Transit Authority (WMATA) and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Alexandria, Virginia) clear. For operations & admin roles like this one, recruiters commonly scan for:
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Is the Operations Manager, Metro Integrated Command and Communication Center (MICC) role at Washington Metropolitan Area Transit Authority (WMATA) remote?
This role is based in Alexandria, Virginia. Check the original posting for any hybrid or remote flexibility.
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