Retail Customer Service Associate
FedEx
Fenton, Saint Louis Countyparttime38k–38k
Posted 7 hours ago
Amazon Customer Support Representative
Amazon
Poquoson, Virginiafull-timePosted 2 days ago
Free to start — build an ATS-friendly resume that matches this listing, no sign-up required.
About this role
Company Overview: Amazon is looking for motivated and customer-oriented individuals to join its Customer Service team. As a Amazon Customer Support Representative, you will play a key role in delivering exceptional experiences by addressing customer inquiries and ensuring satisfaction. This position requires strong communication abilities, problem-solving skills, and adaptability in a fast-paced environment. You will represent Amazon by assisting with questions about orders, products, returns, and deliveries, while supporting Amazon’s mission to be the most customer-centric company on Earth. Role and Responsibilities: In this role, you will provide outstanding service by resolving customer issues quickly and professionally. Your main responsibilities include: • Respond to customer inquiries via phone, chat, or email with accuracy and timeliness. • Assist with account settings, product information, orders, returns, and refunds. • Handle escalations with empathy and professionalism. • Use internal tools to research and resolve issues in real time. • Follow standard operating procedures while ensuring compliance with company policies. • Accurately document customer interactions in the system. • Work with team leads and managers to identify trends, provide feedback, and improve service processes. Required Skills and Experience: • High school diploma or equivalent. • Strong verbal and written communication skills. • Basic computer proficiency and ability to work across multiple systems. • Typing speed of at least 35 words per minute. • Strong organizational and problem-solving abilities. • Flexibility to work evenings, weekends, and holidays as needed. • Quiet and distraction-free workspace for remote roles. Preferred Qualifications: • Prior experience in customer service, retail, hospitality, or call centers. • Familiarity with Amazon’s products, services, and platforms. • Experience managing customer interactions in high-volume environments. • Ability to remain compose
Read the full description and requirements on the original posting.
Tailor your resume for this Amazon Customer Support Representative role
Amazon and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Poquoson, Virginia) clear. For customer service roles like this one, recruiters commonly scan for:
- Zendesk
- CRM
- Conflict Resolution
- CSAT/NPS
- Onboarding
- Ticketing
- Live Chat
- Retention
Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.
Build a matching resume — freeFrequently asked questions
Is the Amazon Customer Support Representative role at Amazon remote?
This role is based in Poquoson, Virginia. Check the original posting for any hybrid or remote flexibility.
How do I apply for this Amazon Customer Support Representative job?
Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.
How do I tailor my resume for this Amazon Customer Support Representative role?
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Listing sourced via Amazon Jobs - Get Simplely. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.