Work From Home - Benefits Sales Representative
AO Garcia Agency
Posted 8 hours ago
Richemont
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OBJECTIVE/MISSION As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique. KEY RESPONSIBILITIES Sales Achievement: • Consistently achieve and/or exceed the monthly sales target, as directed by management. • Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client • This includes after sales clients if a Cartier after-sales dedicated area/staff is not available • Adapt approach according to the client needs and motivations • Negotiate and handle objections with ease • Assist and support after sales clients in accordance with Maison values. • Act as a referent and provide recommendations that will provide an exceptional client experience • Remain current on industry news and competitor Client Relationship Management: • Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects • Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available • Appropriately resolve client issues/concerns and escalate as needed to Management • Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking Daily Boutique Operations: • Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique • Assist with daily set-up and breakdown of the boutique, and communicate on any mainten
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Listing sourced via Richemont Careers. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.