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Customer Service Associate: Live Entertainment Transportation and Logistics
Clark Transfer
Harrisburg, Pennsylvaniafull-timePosted 24 hours ago
Free to start — build an ATS-friendly resume that matches this listing, no sign-up required.
About this role
Description Customer Service Associate: Live Entertainment Transportation and Logistics Clark Transfer, a leading provider of transportation and logistics services for the theatrical touring and live entertainment industries for more than 75 years, seeks a new full-time team member. This is an ideal position with growth potential for someone interested in working at the intersection of show business and the trucking industry. Location: Harrisburg, PA Hours: M-F, 8AM – 5PM, plus rotating on-call hours as scheduled Clark Transfer is a family owned and operated company with “no matter what” service to our customers as our core value. We value diversity, initiative and creativity. Learn more about our company at www.clarktransfer.com. Customer Service Associate Job Responsibilities Delivers Clark Transfer’s high standard of service to theatrical and live entertainment customers by: • Communicating with and serving customers in daily operations as part of the Customer Service team, including: • Inputting operational details provided by customers into the computer system • Answering customer calls and emails and processing requests and changes • Routing communications and requests to the appropriate parties in an accurate, complete, and timely manner • Proactively communicating with customers as assigned; requesting updates • Tracking/following up on requests and changes until completed; reporting back to colleagues and to customers directly • Participating in the Evening and Weekend on-call week rotation • Developing and maintaining relationships with current and potential customers, including creating and handling bids: • Processing customer schedules • Calculating costs for schedules and deriving pricing • Creating and delivering bid letters, tracking bids as they progress to contracts, and maintaining associated records • Handling time-sensitive international border crossing processes and paperwork • Tracking and analyzing service failures as required • Participating
Read the full description and requirements on the original posting.
Tailor your resume for this Customer Service Associate: Live Entertainment Transportation and Logistics role
Clark Transfer and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Harrisburg, Pennsylvania) clear. For customer service roles like this one, recruiters commonly scan for:
- Zendesk
- CRM
- Conflict Resolution
- CSAT/NPS
- Onboarding
- Ticketing
- Live Chat
- Retention
Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.
Build a matching resume — freeFrequently asked questions
Is the Customer Service Associate: Live Entertainment Transportation and Logistics role at Clark Transfer remote?
This role is based in Harrisburg, Pennsylvania. Check the original posting for any hybrid or remote flexibility.
How do I apply for this Customer Service Associate: Live Entertainment Transportation and Logistics job?
Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.
How do I tailor my resume for this Customer Service Associate: Live Entertainment Transportation and Logistics role?
Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.
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Listing sourced via LinkedIn. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.